Returns & Shipping
- You may return your merchandise in store or by mail.
- For a refund to your method of payment, please return your merchandise within 14 days of purchase, unworn, with the tags attached.
- For store credit, please return your merchandise within 30 days of purchase, unworn, with the tags attached.
- All returns by mail must be sent to: 1570 E Battlefield Rd, Suite D Springfield, MO 65804 within 30 days of the date the package was received.
- All sale items are FINAL SALE and CANNOT be returned. Any sale items returned will not be processed. If you wish to have the item(s) returned to you, there will be a $10 return fee.
- All jewelry and accessories are FINAL SALE and CANNOT be returned.
- All items purchased with coupon codes exceeding 20% off are considered FINAL SALE and are ineligible for return.
- All merchandise must be returned unworn with the tags attached. Please include a copy of your original invoice in the shipment.
- Shoes must be returned in their original box.
Free shipping is offered on all orders over $100, otherwise there is a flat rate charge of $10. All orders will be processed within 5-7 business days, and shipped through UPS Ground Service. All packages have a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as UPS does not deliver on Sundays or holidays. A tracking number will be sent to the email you provided at checkout.
*Please note that Mark Ashton also does not ship on Saturdays, Sundays or holidays.
*While we will do all that we can to ensure your order is delivered on time, Mark Ashton cannot be held responsible for conditions beyond our control such as severe weather, etc.